Privacy Policy

Arroweye Limited ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we look after your personal data when you use our services, including our software products, websites, and customer support systems, in accordance with the Nigeria Data Protection Act, 2023.

Information We Collect

We collect data including email addresses, full names, mobile numbers, metadata from usage, and transaction data for the purposes of creating accounts, managing subscriptions, executing services, invoicing, and improving the user experience.

Data Usage

Your personal data will be used only to fulfill our contractual obligations, improve our services, process transactions, send communications, or for legal compliance. We do not share your personal information with third parties without your explicit consent except as required by law.

Your Rights

Under the NDPA 2023, you have the right to access, correct, delete, restrict, or object to the processing of your personal data. You may also request data portability or lodge complaints with the Nigerian Data Protection Commission (NDPC).

Security

We use appropriate technical and organizational measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. All access is role-based and encrypted where applicable.

Data Retention

We will retain your data only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying legal, accounting, or reporting requirements.

Contact

For privacy-specific concerns, please contact us at [email protected]

Term and Termination

Term

This License shall be effective until terminated.

Termination

The Company may, in its sole and absolute discretion, at any time and for any or no reason, suspend or terminate this License and the rights afforded to You hereunder with or without prior notice. Furthermore, if You fail to comply with any terms and conditions of this License, then this License and any rights afforded to You hereunder shall terminate automatically, without any notice or other action by the Company. Upon the termination of this License, You shall cease all use of the Application and uninstall the Application.

Disclaimer of Warranties

YOU ACKNOWLEDGE AND AGREE THAT THE APPLICATION IS PROVIDED ON AN "AS IS' AND "AS AVAILABLE" BASIS, AND THAT YOUR USE OF OR RELIANCE UPON THE APPLICATION AND ANY THIRD PARTY CONTENT AND SERVICES ACCESSED THEREBY IS AT YOUR SOLE RISK AND DISCRETION. COMPANY AND ITS AFFILIATES, PARTNERS, SUPPLIERS AND LICENSORS HEREBY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND GUARANTIES REGARDING THE APPLICATION AND THIRD PARTY CONTENT AND SERVICES, WHETHER EXPRESS, IMPLIED OR STATUTORY, AND INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. FURTHERMORE, COMPANY AND ITS AFFILIATES, PARTNERS, SUPPLIERS AND LICENSORS MAKE NO WARRANTY THAT (I) THE APPLICATION OR THIRD PARTY CONTENT AND SERVICES WILL MEET YOUR REQUIREMENTS; (II) THE APPLICATION OR THIRD PARTY CONTENT AND SERVICES WILL BE UNINTERRUPTED, ACCURATE, RELIABLE, TIMELY, SECURE OR ERROR-FREE; (III) THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR OTHER MATERIAL ACCESSED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL BE AS REPRESENTED OR MEET YOUR EXPECTATIONS; OR (IV) ANY ERRORS IN THE APPLICATION OR THIRD PARTY CONENT AND SERVICES WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY OR FROM THE APPLICATION SHALL CREATE ANY REPRESENTATION, WARRANTY OR GUARANTY. FURTHERMORE, YOU ACKNOWLEDGE THAT COMPANY HAVE NO OBLIGATION TO CORRECT ANY ERRORS OR OTHERWISE SUPPORT OR MAINTAIN THE APPLICATION.

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES SHALL ARROWEYE LTD, ITS AFFILIATES, PARTNERS, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOSS OF REVENUE, PROFITS, GOODWILL, DATA, OR BUSINESS OPPORTUNITIES) ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE APPLICATION, CONTENT, OR SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF ARROWEYE LTD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. WITHOUT LIMITING THE FOREGOING, ARROWEYE LTD’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT ACTUALLY PAID BY YOU FOR THE SERVICE, LESS 10% FOR ADMINISTRATIVE FEES AND APPLICABLE TAXES. ANY SUCH CLAIM MUST BE SUBMITTED WITHIN SEVEN (7) DAYS FROM THE DATE OF PAYMENT. THIS LIMITATION OF LIABILITY SHALL NOT APPLY TO ANY DAMAGES OR LOSSES RESULTING DIRECTLY FROM YOUR OWN ACTS OF GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT.

Indemnification

You shall indemnify, defend and hold harmless the Company and its affiliates, partners, suppliers and licensors, and each of their respective officers, directors, agents and employees (the "Indemnified Parties") from and against any claim, proceeding, loss, damage, fine, penalty, interest and expense (including, without limitation, fees for attorneys and other professional advisors) arising out of or in connection with the following: (i) Your access to or use of the Application or Third Party Content and Services; (ii) Your breach of this License; (iii) Your violation of law; (iv) Your negligence or willful misconduct; or (v) Your violation of the rights of a third party, including the infringement by You of any intellectual property or misappropriation of any proprietary right or trade secret of any person or entity. These obligations will survive any termination of the License.

Compatibility

The Company does not warrant that the Application will be compatible or interoperable with Your Mobile Device or any other piece of hardware, software, equipment or device installed on or used in connection with your Mobile Device. Furthermore, You acknowledge that compatibility and interoperability problems can cause the performance of your Mobile Device to diminish or fail completely, and may result in permanent the damage to Your Mobile Device, loss of the data located on Your Mobile Device, and corruption of the software and files located on Your Mobile Device. You acknowledge and agree that the Company and its affiliates, partners, suppliers and licensors shall have no liability to you for any losses suffered resulting from or arising in connection with compatibility or interoperability problems.

Product Claims

You acknowledge that you (not the Company) are responsible for addressing any third party claims relating to Your use or possession of the Application, and agree to notify the Company of any third party claims relating to the Application of which You become aware. Furthermore, You hereby release the Company from any liability resulting from Your use or possession of the Application, including, without limitation, the following: (i) any product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection or similar legislation.

Non-solicitation of Customers, Clients and Employees

You acknowledge that you (not the Company) are responsible for addressing any third party claims relating to Your use or possession of the Application, and agree to notify the Company of any third party claims relating to the Application of which You become aware. Furthermore, You hereby release the Company from any liability resulting from Your use or possession of the Application, including, without limitation, the following: (i) any product liability claims; (ii) any claim that the Application fails to conform to any applicable legal or regulatory requirement; and (iii) any claim arising under consumer protection or similar legislation.

Miscellaneous

Severability

If any provision of this License is held to be invalid or unenforceable with respect to a party, the remainder of this License, or the application of such provision to persons other than those to whom it is held invalid or unenforceable shall not be affected and each remaining provision of this License shall be valid and enforceable to the fullest extent permitted by law.

Waiver

Except as provided herein, the failure to exercise a right or require performance of an obligation under this License shall not affect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute waiver of any subsequent breach.

Modification or Amendment

The Company may modify or amend the terms of this License by posting a copy of the modified or amended License on the Company website. You will be deemed to have agreed to any such modification or amendment by Your decision to continue using the Application following the date in which the modified or amended License is posted on the Company Application/ website.

Assignment

Except as permitted in Section 4, You shall not assign this License or any rights or obligations herein without the prior written consent of the Company and any attempted assignment in contravention of this provision shall be null and void and of no force or effect.

Entire Agreement

This License including the documents incorporated herein by reference constitute the entire agreement with respect to the use of the Application licensed hereunder and supersedes all prior or contemporaneous understandings regarding such subject matter

Refund Policy

Arroweye Ltd allows refund requests within 7 days of service delivery. If a refund is approved, 90% of the remaining balance is returned, while 10% is retained to cover administrative and processing fees. No refunds will be granted for services already rendered or partially completed.

Data Use & Processing

Arroweye Ltd processes user data strictly for the purpose of service delivery and platform functionality. We act as a data processor and only handle personal data on the instructions of our users in accordance with the Nigeria Data Protection Act, 2023.

Confidentiality

All data, content, and project materials shared through Arroweye’s platform are treated as confidential. Neither party shall disclose confidential information to third parties without written consent, except as required by law.

Governing Law & Dispute Resolution

This Agreement is governed by the laws of the Federal Republic of Nigeria. In the event of a dispute, the parties shall first attempt to resolve the matter amicably. If resolution fails, the matter may be brought before a competent court in Lagos State.